I did the 15-day free trial to make sure the service worked good because I've tried other small carriers before and had issues. I experienced no issues with Visible and it was fast, so I was happy.
Then when I paid for service, everything went sideways. I didn't like my phone number and I kept changing it through the automated chat. I probably changed it too many times and made the system go nuts because it would show a totally different phone number in chat than it did on my iPhone or in my account on the Visible app.
I could make phone calls, but not send or receive texts.
I deleted the eSim mistakenly thinking I could re-download it, but it's nowhere to be found. In other community conversations and in Visible Help, it says there's a QR Code in my Account Overview to scan to re-download my eSim, but there's no QR Code there.
I have no clue what to do. Every time I chat with someone, I just hit another dead end.
Does anyone have any ideas? I'd really like to have phone service back up and working again.
Thanks so much!
for me the only option was to wait for customer service to perform their magic. i had the best luck through facebook messenger on visible's facebook page. i would recommend contacting visible that way over their chat on the visible website.