08-30-2022 07:07 AM
I just signed up for Visible and inserted my sim card. Do I have to cancel my service or does visible do that since I provided all of the information? I don't have service after restarting my phone?
08-30-2022 08:51 AM
Are you trying to transfer your phone number from a different company?
08-30-2022 08:59 AM
Yes, from Verizon
08-30-2022 09:07 AM
It takes about 10 minutes till Verizon releases your number. Does your old SIM still work? As long your old SIM works the visible SIM is not gonna have service, I would recommend you to insert the visible SIM after the Verizon SIM gets disconnected.
08-30-2022 09:31 AM
I did that, and the Verizon account is disconnected but I still have no service. I have a customer service ticket number and now waiting for them to get back to me. Thanks for your help. I was hoping this change would be easy...ugh!