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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

No help anywhere- can’t login

I received two emails October 12 and 13th saying my email had been changed and my billing address had been changed. And if it wasn’t me to contact them immediately. I have been trying since that day via chat to contact anyone. I have been on hold thr...

Account Hacked

My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service a...

ChrisBB by Novice
  • 152 Views
  • 1 replies
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Web

I'm trying to switch over and it won't let me finalize everything. Is anyone else having issues

Family member removed from account!!

Family member got Visible last month. + phone. Tried to go onto app to pay first bill.... Couldn't log in!! said login info was wrong, but it wasn't. Started to doubt himself and tried differant password. Got "lockedout". Tried Chat but wait was very...

jimjrfl by Novice II
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  • 1 replies
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Replacement Apple Watch Activation

A few months ago I switched to Visible when they started offering Apple Watch support. I brought my iPhone XS and Apple Watch Series 5, and activated both successfully on eSIM. I recently got an AppleCare Express Replacement Watch. Swapping it in did...

codydh by Novice
  • 163 Views
  • 1 replies
  • 2 kudos

Activation in new phone?

I have a new Pixel 5a5g from Google Fi, not made for Verizon/Visible. It's not "supported" because it lacks mmWave 5G. It works fine and, since there's no mmWave anywhere near me, that issue is moot.My Google Fi line uses the eSIM and my Visible SIM ...

Not All Generations of The Pixel 4A Supported

Hi everyone this is really crazy - Visible supports the Pixel 4A but they tell you right on their website it's supported. However it should be clarified their claims of supporting the device are partially true. The first generation of the Pixel 4A *i...

service doesn't reconnect after entering dead zone

I'm having a issue since I switched to visible if I'm driving through a area without signal when I get back to a place with it visible doesn't reconnect like any other service I have to turn airplane mode on and of to get it to reconnect which is ann...

shaberu by Novice
  • 138 Views
  • 2 replies
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Still not activated :(

So... it's been 17 hours since I tried to activate service with Visible using a physical Visible SIM card and I still don't have service even though I have been charged $25. I've posted below this paragraph what the person on chat just told me. It's ...

Txt msg problems?

Is anyone gaveling problems with reviving TXT msgs now a lot of codes for banks and auto send show up like this ö€ a~rxÜùÆ4ü L¡9(Ar€yPÖv8LOÖùe7ò.à2éJAwæDNA7æ¤/€9æDGÖfrxÜùnzxLì.&'ΛDà4éR@

Vlordi by Novice
  • 123 Views
  • 2 replies
  • 1 kudos

IMEI Not Available

I got home from the Apple store with a brand-new, unlocked iPhone 12. I downloaded the Visible app and it tells me that my digital IMEI isn't available. I fired-up the chat box, waited on an agent. After chatting with the agent and giving them my IME...

Reactivated service 5 Days ago, still waiting.

I made a payment to reactivate my service on 08.03.21 but I'm still waiting for my service to be restored. The app continually says "Please wait for service to be restored. This may take a bit" if it doesn't crash first.Customer service is incredibly...

Cannot activate my service

After about a week of receiving my SIM card and trying to activate my phone I’m still stuck without service. I was told to update my payment information @TJ but I already paid. And even if I do try the website nor the app give me an opportunity to do...

"Which men? Top. Men."

Is there anyone who can actually tell me what's happening to my ticket?My Visible experience started with two failed digital Sim attempts. After putting in the physical SIM and starting the port it looked like things were improving. They were not. Th...

hofo by Novice II
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  • 3 replies
  • 2 kudos

No data on specific tower/band

There is a tower I drive by frequently, that causes my service to cut out until it switches to another tower, or unless I disable the affected band (13). TAC-ECI: 39801 - 39753474eNB-LCID: 155287 - 2NID: 74 - 1PCI: 223Band: 13 AFAIK, this tower only ...

Bolter by Novice
  • 161 Views
  • 1 replies
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It's not possible to re-download an eSIM

I configured my iPhone with an eSIM when I first signed up for service.I liked the service, but I didn't want to switch completely at that time. So, I stayed with my then-current provider, stopped auto-pay at Visible, and deleted the Visible eSIM con...

acstb by Novice
  • 353 Views
  • 1 replies
  • 1 kudos

ERT... What is it, how to summon it?

Poking around in the community here (for reasons discussed in my other recent posts, it's basically the only website I can currently visit on my device), I see a few references to having situations referred to the ERT for resolution. Anyone know how ...

viznoob by Novice III
  • 502 Views
  • 6 replies
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Resolved! Port-in from T-Mobile unacceptable still not done

Is anyone else having a problem to port-in phone number from T-Mobile? It’s been over a week escalated as well and still exceeding that response time. Past carrier ports were completed in 15 minutes and max of 45 minutes. I’ve asked multiple question...

Resolved! Activation loop

I am new to Visible as of today. Just received my SIM card a few hours ago. I inserted it and went into the Visible app. I then restarted my phone just like it said. After doing that I went back into the app and it started making me do the same steps...

Speed issues?

I am showing full bars of 5G but speed tests are showing at best 8mb/s down and 0.4-0.8mb/s up. Any idea what's going on? This is exceedingly slow for LTE but I am showing full bars of 5G. And a coworker in the same room on Verizon is getting 100 - 1...

klewis by Novice
  • 356 Views
  • 1 replies
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A few questions

Hello, I am a current visible customer and also have sprint (well I guess t mobile now). I am currently waiting out my contract and will be purchasing my phone which is a samsung s20 ultra 5G which I purchased through sprint. So, will I be able to us...

Mac82 by Novice II
  • 617 Views
  • 5 replies
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Resolved! Samsung Galaxy S9+ No Network Connection

I used my S9+ to activate my SIM 3 months ago. I haven't used it in a while. Now it has 'No Network Connection'. Good signal in my area (-67dBm). From Network Signal Info app:- Net operator: 'Searching for Service/Verizon Wireless'- SIM operator: 'Vi...

No service after reactivating

So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help. I reached out to customer service an...