Ordering another upgrade sim chip


I’m trying to complete the upgrade on my phone, unfortunately the first chip I ordered never got delivered to me. How do I order another chip?


Not applicable

First off I will mention that someone needs to home because the SIM needs to be signed for. If you were not home a door tag should have been left by FedEx for you to sign and it would be delivered the day. If you know for sure it was lost by FedEx or returned to Visible you will likely need contact customer service so they know and they should be able to send you another or explain how to go about getting another one. To contact them use chat on your account page, little blue box bottom right corner, type live agent so you are not talking to a robot. You can also contact them via Twitter or Facebook messenger, both icons/links can be found in the bottom righthand corner of this page.


Contact customer care and request a new SIM

Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.