If it wasn't bought from Visible a good chance it is not compatible. I bought a G Power 2021 model in July of 2021 when I joined Visible with a new number and of course that is not compatible with the new plans. I contacted customer service about this and their response was my phone doesn't have the right technology whatever that means. I was also told they are working as hard as possible to add as many phones from the old list as possible to the new list.
It comes down to Visible wants to sell you a phone, it is one way for them to make a profit. Your phone is on the blacklist and will never become compatible. I can take my Moto G Power 2021 to Verizon and it shows compatible. Verizon owns Visible so not sure why it is so hard to make more phones compatible other than making a profit selling new. If it were an iPhone it is more likely it would be compatible versus an android phone.
