I ported in my main number on Aug 29th and still don't have service activated on my number!
I have been in constant contact with the chat team and for the last 4 days I am being told that it will be resolved soon. I am given the 24 hr to 48 hr time line and nothing happens.
I have confirmed with the old carrier that the number was successfully released on Aug29th and also checked on vrz port status to verify that the number was ported in to Verizon/visible!
Why is it taking so long to get the service activated? This has been a absolute horrible experience without any proactive notification from Visible! And absolutely unacceptable.
I have asked and have been told that it is not due to the physical SIM to eSIM port. But if this turns out to be a eSIM issue, Visible needs to improve their process and notify customers. I hope this gets resolved soon!
