Unable to connect Samsung Galaxy Watch Ultra to mobile network

[Avoidinyew]

I recently subscribed to the Visible+ Pro plan in the hopes of connecting my Samsung Galaxy Watch Ultra along with my phone but was disappointed to find out that Galaxy wearables were not supported. Now, however, they are supposedly supported but everytime I try to activate i get an error message stating "Couldn't set up your mobile plan. Make sure Number Sharing is turned on, then try again." I tried chatting with tech support last night for at least two hours and that was about as useful as ramming my head into a brick wall. Has anyone out there been able to activate their Galaxy Watch Ultra on Visible and, if so, were there any issues? Thanks.

[TeeZee]

Just Joined

[TeeZee]

I'm in the same boat. I can't connect my new Galaxy Watch 8 Ultra. I keep getting "Something went wrong".

Chat bot has been worthless. No live person to chat too. Can't find a solution on-line. Very disappointing spending all that money since the Visible app says the watch is compatible. If I can't get this solved soon, I will be changing providers.

[Avoidinyew]

Well I managed to get ahold of live chat twice now on X but to no avail either time. The second time they said "We've identified the problem and will get back with you in 24 hours." Afterwards I received an email that did nothing to resolve this and said if the issue persists to contact Samsung. I feel like I'm being jerked around here.

[usmazad]

Chat is worthless, i have 2 Samsung watches purchased them directly from Samsung brand new. and this gloria agent is telling me my watches are refurbished. now she wants me to find the warranty info . where do you find people like this to work in support . 

[usmazad]

i am in the same boat. and this support agent is telling me because my watch is activated with an other carrier. i have 2 watches i purchased directly from Samsung. never activated with any other carrier. i keep on getting the error of turn number share on. this support agent Gloria is telling me she wants to know what kind of warranty the watch came with because my watch is probably preowned when it isn't and the issue I'm having is with 2 watches Classic 8 and ultra 

[wook23752]

I was having same issue. Agent asked me if I have another SIM activated with the phone and I had another physical SIM while I have visible E-SIM. Agent asked me to remove the physical sim and reboot the device and try it again. After I removed it, It redirected me to visible log in pop up. If you have more than one SIM installed on your device, try to deactivate it and set up the watch and re activate after your connection is established

[wook23752]

I just got my galaxy watch ultra activated after multiple tries. it never showed me the log in pop up while setting up the mobile plan on watch but after I deactivated (or remove) another SIM on the phone and just put visible, It would led me to log in screen and after the log in, everything was working smoothly.

[Avoidinyew]

Unfortunately this won't work for me as I don't have any other SIM card installed

[vectormax]

Just received my 2025 GW Ultra... I'm having the "Something went wrong" issue also.  Chat AI is useless as far as getting this resolved.  Even went as far a resetting network settings etc.  Think I'll be returning this and going back to my Garmin if this is the case.  I don't need another Bluetooth only device.

[Avoidinyew · Accepted solution]

I was able to resolve my problem myself by the following method: 

1. Temporarily transferred my Esim and added my Google account to my daughter's phone. 

2. Transferred my watch to her phone and then was able to add my mobile plan to the watch through the Wearable app.

3. Transferred my watch back to my original phone and removed my Google account and Esim from her phone.

After doing this my watch has retained it's mobile network connection and now shows as being associated with my plan. I did need to contact Visible support to assist in getting my Esim back to my original phone but everything appears to be working properly now.

I know this seems excessive but this is the only option I've been able to work out. Resetting my phone may have worked but I didn't want the hassle of having to reinstall all my apps and recover accounts - not to mention risking losing any valuable data.

[Avoidinyew]

One further note - I noticed my Wearables app wasn't correctly syncing after transferring back so I cleared cache on the app and uninstalled. After reinstalling I attempted to re-pair my watch and was promoted to reset. This is fine but choose not to reset mobile network settings before the reset. I set the device up as new rather than recovering to avoid any conflicts after the re-pair. Everything send to be functioning properly now.

[TimeOn]

I will try this. But even factory resetting my phone didn't help.

[sheteaches]

I have the Galaxy watch 7, just activated my visible plan and have the same issue.  I cannot find anywhere what android versions are supported.  Do you mind me asking what model you have before I proceed through all of this?  If the 7 is not supported I may have to change carriers.

[DulacLancelot]

May I ask what your phone and phone software version is?  And what your daughter's phone and software version was?

[TimeOn]

I just bought Galaxy watch 8. And I'm getting the same message. And visible support is useless. I tried calling Samsung as soon as i told the guy my problem.he goes " dont tell me you are try on Verizon network". They know all know they have a problem with android watches. But dont know what to do with that.