โ07-31-2024 01:32 AM
Hello everyone,
I received the visible upgrade offer for visible+2.0 via email. I have visible+1.0. I upgraded to get the additional features offered in 2.0 and with the upgrade offer I would get it at the same $35 price for 5 years. The issue is that after I upgraded and clicked the plan link on the receipt page it still shows the 1.0 feature set and not that of 2.0. Any thoughts?
Solved! Go to Solution.
โ07-31-2024 02:48 PM
โ08-03-2024 07:29 PM
FYI for everyone. It took about 24hrs to take effect. 10 to 12 down on average. upload speeds are still just as slow as before 0.75 to 1 only.
โ07-31-2024 12:33 PM
Give it a day or two and see if it changes. One way to check if you are on version 2 is check you hotspot speed and see if you are getting 10Mbps speeds on a connected device. If not you might need to contact customer service and ask them to fix your SIM or re-provision it.
โ07-31-2024 02:48 PM
Thanks DeanKevin64. Sounds like a plan.๐
โ07-31-2024 05:44 PM
To add to my previous post, the code has to be used by 8/12, but the message I get says it is not valid or has expired. My plan is the basic Visible plan plus $5/month to use my smartwatch. I donโt understand why I received the upgrade offer when I canโt seem to use it. Please help! Thanks!
โ07-31-2024 05:34 PM
I got an offer via e-mail to upgrade to Visible + for $35 a month for 5 years using the code โ10FOR5โ. When I tried to use it, I got a message that the code was expired. I couldnโt even find the deal on the Visible app or website. I pay $35 for Visible and the use of my smartwatch. I donโt know if thatโs the same thing as Visible +. I donโt think I have the free global pass monthly. That was part of Visible +. Whatโs going on?
โ08-02-2024 09:37 PM
Probably it's only for new users.. visible decieved me. When I signed up I supposed to recieve a gift card foe transferring mynumber then I was told that I don't qualify.. I spread the word online to no trust Visible!
โ08-03-2024 02:53 AM
The 10FOR5 offer I am thinking was only sent to select customers that have been with them a while. The fine print says the offer is only good for those that received the email.
โ08-03-2024 07:36 AM
I spoke with an agent who helped me activate it and it now works.
โ08-03-2024 02:50 AM
Your account will tell you which plan you have. If you are paying $25 plus the $10 for use of the watch you are on the base plan. If you got an email for the 10FOR5 offer that is to upgrade to the plus plan where the watch is included. That offer was sent to certain existing customers that are on the base plan. If you actually want to upgrade to the plus plan and the code is not working contact customer service and ask for help with the code.
โ08-03-2024 07:29 PM
FYI for everyone. It took about 24hrs to take effect. 10 to 12 down on average. upload speeds are still just as slow as before 0.75 to 1 only.