Yup. I need to transfer the eSIM from my old iPhone 13 Pro to my new iPhone 14 Pro. This really put a damper on what should have been a fun day to receive a new iPhone. Now I'm sitting here waiting for Visible to respond via ANY communication method. At least with a physical SIM, I could just take it out and pop it into a new phone. With eSIM, we're beholden to the carrier.
Just like everyone, I've been trying to reach visible by every method possible for the past 24 hours to transfer my ESim to new iPhone 14. Every attempt at chat starts me with 40+ people ahead of me. I wait for hours and get down to 3 and it kicks me out to the login screen. This happened all night long and all of today. And still, they say "DM us on twitter"...I've sent 4 DMs in 12 hours and still no response.