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07-14-2024 08:43 AM
This isn't about the user, this is about the provider. (Seems that providers are trying to put this issue on the backs of users where they need to step up.)
"In 2023, the FCC to “adopt secure methods of authenticating a customer before redirecting a customer’s phone number to a new device or provider” among other new rules. Companies could require more information when a customer tries to port over a phone number to another phone — from requiring government identification, voice verification or additional security questions." (From AP)
So what does Visible do to make sure they're authenticating customers sufficiently before swapping SIM or changing to a new provider?
I haven't had an issue, fortunately, but I do want some reassurance!
Thanks!
Solved! Go to Solution.
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07-14-2024 08:56 AM
For any port out you need account number and PIN.
When you request port out PIN visible verifies through text message/SMS that the user intended to port out.
With the port out PIN and account number the user can take the number to a different provider of his choice.
Please mark my answer as solution if it helped you.
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07-14-2024 08:56 AM
For any port out you need account number and PIN.
When you request port out PIN visible verifies through text message/SMS that the user intended to port out.
With the port out PIN and account number the user can take the number to a different provider of his choice.
Please mark my answer as solution if it helped you.