add family member to existing account

[jc1016]

I have been with visible for 2 years with 4 family members, however one left and my bill increased by 5 month. How do I add back a family member?

[rjniles]

You bill should not have increased. The Party Pay discount was locked in last fall when Party Pay was discontinued in favor of the 2 new plans. Chat with customer service.

[Anonymous]

The parties were locked so no new customers could join, I don't think the number of people in the party were ever locked so once a party drops below 4 people the price goes up. I was in a party of over 18,000 but I never paid attention of the number dropped at anytime. I did the upgrade in February and it went smoothly.

[Anonymous]

Since it sounds like you are still on the old Unlimited plan upgrade to the new plan to get back to paying $25 a month. You need to use the code SPRING for the discount while checking out. You will have to upgrade soon anyway since the old system/plan is shutting down at some point this year so may as well upgrade and get back to paying $25 a month.

[rjniles]

I don't disagree but make sure the phone you are using passes the Visible compatibility checker. A number of people (myself included) have found that phones that work on the old plan will not work on the new plan.

[Anonymous]

Some phones may work that show not compatible. My G Power 2021 showed not compatible, bought a newer phone to be compliant and back in February got a card for the new phone and put it in the 2021 phone and activated and used it without issue. I didn't need a new phone but Visible told me I did. This months superuser meeting was supposed to be about this compatibility and the checker database and the main reason I attended and very little was said about it. Visible's compatibility checker and it's lack of an updated database for it is making a lot of people buy phones they don't need. 

[rjniles]

My Moto G Stylus 2021 was no compatible via the checker but I ordered the SIM using a different IMEI #. It mostly works except for WIFI calling (which is critical to me). Numerous chat sessions and second level support interventions have failed to resolve the problem. My takeaway is a non compatible phone my work but maybe not all the features.