Thanks for trying to help. Been on the chat and have never had an agent to talk to, we wait so long it times out. We have waited up to 2 hours with no ability to speak with agent. No videos noted on YouTube for this particular call restriction 803 that you mentioned also having. Convinced at this point there are no agents or solutions to the problem other than taking service else where. I read other people are having this same problem and have yet to read results.