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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

troubleshoot poor call quality

My call quality has never been great, even before switching from Verizon to Visible, but lately it has been awful. Specifically, there are very frequent lapses during a call. There is no discernible pattern to this, it can happen when I am on cellula...

International Calls

Hello,When I call a country not included in my plan, will I be connected and charged or will I simply not be connected?Also, if I go over the allotted 500 minutes, will I be charged or just blocked from calling until the next billing cycle?I looked a...

Anonymous by Not applicable
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Phone loses call service

The issue I've been having ever since I upgraded to V+ a few weeks ago, and this only happens overnight, incoming calls go directly to voicemail and outgoing calls immediately end. The phone I use, the One Plus 9 Pro, doesn't ring at all. I have to r...

AZTony by Novice II
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my iphone xs getting no singnal at all

I am iphone keeps losing signals and show no bars at all for past days and still happening now. Sometime restart the iphone will slove the problem but sometimes just no help.

weid by Novice
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