customer service

mikeb
Novice

Hi all,  Does anyone know of a way to get some help from customer service?  I have a new phone and need to switch from my old one.  Maybe it is worth the extra dollars to sign up with a carrier that helps its customers.

1 ACCEPTED SOLUTION

beav
Superuser
Superuser

Hey there, did you read this post: 

 

https://community.visible.com/t5/Need-a-little-help/Quick-solutions-to-common-wireless-service-probl...

 

Visible has three ways to contact them here:

 

https://www.visible.com/help/problems-activating

 

I have had the best luck using Twitter.

 

If you share a little more, maybe the community here can help.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

View solution in original post

5 REPLIES 5

beav
Superuser
Superuser

Hey there, did you read this post: 

 

https://community.visible.com/t5/Need-a-little-help/Quick-solutions-to-common-wireless-service-probl...

 

Visible has three ways to contact them here:

 

https://www.visible.com/help/problems-activating

 

I have had the best luck using Twitter.

 

If you share a little more, maybe the community here can help.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

phoneman2021
Superuser
Superuser

I have Cricket that is absolutely one advantage.  If you are going to stay with Visible chat in and request a call back from a supervisor.

jorelldye
Novice

Visible is an incompetent company with access to high bandwidth for cheap. You roll the dice working with them, because customer service is very poor. Their backend software is terrible.

I tried to port a phone number to Visible, and it was frozen. Not only was I unable to receive help from 12 different chat representatives, but I had to re-explain myself each time. They were unable to see the issue or any notes.

In fact, I still haven't received the email to "finish the registration process" for this community account. You'll find examples of incompetence anywhere you look. Take the gamble if you dare.

cerbious14
Novice II

Not happy no way to get to a live chat! only automated chat so you go around in circles visible needs a live chat support

salmakhan1
Novice

What an atrocious way of doing business. You are chatting with AI. Going in circles. Had the plan for a day. Have to look for another plan. Utterly disgraceful way of conducting business with VISIBLE. Save yourself the hassle. DON'T sign up with them. You are not communicating with a live person.