customer service

[mikeb]

Hi all,  Does anyone know of a way to get some help from customer service?  I have a new phone and need to switch from my old one.  Maybe it is worth the extra dollars to sign up with a carrier that helps its customers.

[beav · Accepted solution]

Hey there, did you read this post: 

https://community.visible.com/t5/Need-a-little-help/Quick-solutions-to-common-wireless-service-probl...

Visible has three ways to contact them here:

https://www.visible.com/help/problems-activating

I have had the best luck using Twitter.

If you share a little more, maybe the community here can help.

[phoneman2021]

I have Cricket that is absolutely one advantage.  If you are going to stay with Visible chat in and request a call back from a supervisor.

[jorelldye]

Visible is an incompetent company with access to high bandwidth for cheap. You roll the dice working with them, because customer service is very poor. Their backend software is terrible.

I tried to port a phone number to Visible, and it was frozen. Not only was I unable to receive help from 12 different chat representatives, but I had to re-explain myself each time. They were unable to see the issue or any notes.

In fact, I still haven't received the email to "finish the registration process" for this community account. You'll find examples of incompetence anywhere you look. Take the gamble if you dare.

[cerbious14]

Not happy no way to get to a live chat! only automated chat so you go around in circles visible needs a live chat support

[salmakhan1]

What an atrocious way of doing business. You are chatting with AI. Going in circles. Had the plan for a day. Have to look for another plan. Utterly disgraceful way of conducting business with VISIBLE. Save yourself the hassle. DON'T sign up with them. You are not communicating with a live person.