06-09-2022 07:18 PM
I have had trouble placing an order to replace my vi
06-09-2022 09:21 PM
I meant to type I placed an order to replace my visible phone that has a broken screen...but visible cancels the order...even though it is the same payment method I use to pay my monthly service...how do I get a new phone?
06-10-2022 03:49 AM
Are you getting a specific reason why they are cancelling it? If not you may want to reach out to help/chat to see if they can help. Here is a link on ways to connect directly with visible:
Are you entering in the correct billing address for the method of payment? It can be different than the shipping address?
06-10-2022 09:01 AM
It is my husbands account which is paid monthly with my Paypal account...so addresses are the same but names are different. There is no issue paying the monthly payment in this manner....but I suppose it could be an issue when buying a product? I did not see an option to edit the billing address...aka change it to my name address would be the same.
06-10-2022 12:20 PM
Are you sure that it is not actually PayPal not letting the charge go through? May want to review if there is any purchase protection or dollar limit set on your PayPal account?
06-10-2022 08:55 PM
well that is a good question...guess nothing else to try but a different payment method. I will let you know.