Have an iphone 13 and am trying to activate esim. the "we're setting up your visible service plan" screen and "this should take under 5 minutes" screen have been on there for over half an hour now. what do I do? chat is nonexistent, twitter doesn't work, i'm not on facebook. no one at visible wants to help.
and a few days ago I contacted chat for help, which sent me an email asking me to reply with a screenshot of the issue i was having. how do i screenshot the fact that there's nothing for me to select? i replied to the email with that fact and got an email back saying "this email doesn't accept replies". what a sick joke this is.
and this whole time no one seems interested in helping from visible. i have loved the service up until now but this really kills any interest I have in remaining with visible.
visible, get your act together! it's basic customer service 101. if i can't get back my service soon (as in the next few minutes) i'm leaving visible.
I am currently having the SAME issue!!! It just keeps spinning and I’ve been doing this for 4 hours. I’ve deleted the app, shut down the new phone, wiped it completely, etc. everything you can think of I’ve done it and it still says “this should take under 5 minutes” blah blah blah