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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Cannot access support

I signed up, then got an error message that I put in the wrong pin. I did put in the right pin. Now it will not let me use the chat function. I want to cance, but help page comes up blank. Any other how to cancel the account? (Phone, email, live huma...

Raff98 by Novice
  • 608 Views
  • 2 replies
  • 0 kudos

Will access to hotspot data be more consistent with Visible+?

Hi there! I understand that hotspot data on both plans is limited to 5 mbps. I'm wondering if the hotspot on Visible+ is more consistent than the base plan. Does the 50 GB/mo premium data translate to the hotspot in terms of not getting deprioritized...

wren by Novice
  • 1069 Views
  • 1 replies
  • 0 kudos

Outage 2/12/2024

I have not been able to Access the app or website since 2/13/2024 two different accounts three different devices

Samsung s22 Ultra network issues

Hi everyone. I have an Samsung Galaxy22 ultra getting 1 bar since the new rollout of Sim cards last year. I contacted visible tech-support chat, the rep sounded confident & took me from 1-2 bars to no service for 3 weeks. I’m still having issues conn...

Windbite by Novice II
  • 2304 Views
  • 5 replies
  • 0 kudos