My Visible bill is due, when I try to access my account to pay it, my account screen won't load, I've tried on several different devices, two phones, a desktop, and a laptop with 2 different internet providers, but my account seems to be broken, and I have spent 20 hours this weekend waiting for help, only to have it escalated, then not receiving help from tier 2, I need my phone for work and at this point, I KNOW they will cut my service for non-payment. Does anyone have any ideas?
I am having the same problem where I cannot access my account. The “Something went wrong” error message comes up. I am trying to get a port-out PIN. They keep telling me in chats that it’s been elevated to the high test level of triage, but nothing! It has been a week now. All the responses on chat are always the same. Not good customer service. No idea how long this is going to take.