Charged for phone swap?

MercedLeiker
Novice

I was charged $100 for a reason I don't know why. I had swapped my phone for a Visible phone of $100 value, sending my old phone in within the allotted time frame. I tried getting ahold of Visible's customer service several different ways but all I got was the unhelpful bot Connai. Anyone else have this issue? 

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