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Account help

I can’t get the app to load or the website to work when I select “account” it just says “oops something went wrong.” I’ve restarted my phone, no updates available either. Just wanting to pay my bill. I’m also getting a message when I try to place a c...

HannahT by • Novice
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service

Been having problem with my phone ringing once and going to voicemail. Had them fix it twice. Try for the 3rd time no luck. So I though I would upgrade service. They sent me a new SIM card. Got up and running ring 5 times before it went voicemail. Th...

Why give a new number when I wanna port in? Confusing!

Why do you require your customer to select a new number even though they need to port in their number? The business logic is just confusing. There should be two check-out options to separate different users, one for the new numbers, one for the porti...

New Customer

Hello!I previously submitted a request for help activating my new iPhone 14.I would like to inform you that the issue has been resolved. I downloaded the Visible App and was able to Activate my new phone! ( I had missed that one easy step earlier th...

Visi

Why do I need to check with Verizon to unlock my phone when you are part of Verizon.

Resolved! What’s going on with IPhone 14 shipments?

I ordered an IPhone 14 Pro Max on 9/16 at 7AM EST. The charge hit my card immediately and posted the very next day. Per Visibles Help page, I should have received a confirmation email, and I never did. I also should be able to check my order status u...

Wait times for customer support 3+ hours?

I've been waiting for Visible customer support since 7:50 am and it's now 10:36 am EST. I couldn't join a party pay until I activated my service and now I can't find the place to enter the party pay to join it. Any ideas ?

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