Help! Account is hacked!

Brandy931
Novice

I’m at a loss here. Woke up this morning with several suspicious emails from companies I’ve never heard of, immediately went to my online banking and saw a $10 charge from Visible for a 24 hour international access. At this point I have absolutely no cellphone service. Obviously I cannot make or receive calls and am unable to log in to my Visible account. When I enter my phone number it says it is not recognized. It appears my phone number has been stolen?! Can someone please help me with this issue!

1 REPLY 1

vassell
Novice II

That’s what I’m concerned about, support is useless they tried HOLDING ME HOSTAGE BECAUSE I WAS GOING TO PORT IN MY NUMBER BUT AFTER CHATTING WITH A BOT FOR 5 HOURS I CHANGED MY MIND REAL QUICK! When I logged into my account I tried accessing the transfer status portal and there WAS NO OPTION TO ACCESS IT TO CANCEL PORT IN!! BUT MY PHONE NUMBER IS ASSOCIATED WITH VISIBLE, I HAVE AN ACCOUNT NUMBER BUT WHEN SUPPORT CALLED ME BACK AT 4 AM IN THE MORNING AFTER I MESSAGED THEM TO LET THEM KNOW I DO NOT PLAY!! THEY BETTER NOT ACTIVATE MY PHONE NUMBER TO VISIBLE BECAUSE I HAVE SAVED EVERY AND ALL COMMUNICATION VIA CHAT SCREENSHOTS, COPIED EVERY BOT COMMUNICATION WITH TIME AND DATE OF COURSE I MADE SURE TO CAPTURE THE TIME I WASTED!! I AM GOING TO REACH OUT TO FEDERAL BROADBAND MONEY MORNING TO INFORM THEM THAT VISIBLE IS NOT COMPLYING WITH STATE OR GOVERNMENT COMMUNICATION LAWS WITH ALL THE HISTORY I SAVED FROM ONE DAY THAT I CAN SHOW THEM WILL DEFINITELY CAUSE ALARM FOR HOW THEY ARE FUNDING THEIR BUSINESS VIA STATE AND FEDERAL GOVERNMENT ASSOCIATION FOR LIFELINE THATS GOING TO GET THE BALL ROLLING!! I AM GOING TO SIT BACK AND WATCH THE PROCESS OF THEM STEALING MY BENEFITS TO APPLY TO THEIR SERVICE AND WHEN THEY TAKE THE BATE ITS OVER!! If anyone is or has experienced anything even mere THIS ISSUE SEND A MESSAGE IF YOU WANT TO JOIN THE CLASS ACTION LAWSUIT I AM ABOUT TO PERSUE!! NOT HAVING THE NONSENSE AND EVERY PAYING CONSUMER DESERVES COMPETENT CUSTOMER SERVICE AND EXPEDITED ACCOUNT SUPPORT WITHOUT CHATTING WITH A BOT FOR 5 GD HOURS!!