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Let's chat about customer service!

I was told Visible monitors these forums and I hope they do and actually read this. But I'm not holding my breath! Just spent over 2 hours chatting on FB messenger and still have not got my issue fixed. Only thing that surprised me was I got a respon...

skibik by Superuser
  • 128 Views
  • 0 replies
  • 0 kudos

Don't leave your Party Plan!

The grass is never greener on the other side. Don't give up what already works for you, read between the lines. Nothing in the new plans are any better than the one you already have but you have to pay more for it. As long as you have 4 or more membe...

Jim2 by Novice II
  • 352 Views
  • 5 replies
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New Subscribers Beware

Future Subscribers BewareIn short, I've been a Visible subscriber for years, but if you need customer service just good luck with that. I got a new iPhone 14 Max Pro and need an eSIM to activate it. I tried going through the process myself, but my ph...

Resolved! Activation

Just signed up for visible. Sim is on the way. I do not have Wi-Fi, however. Would like to know how to activate my sim without Wi-Fi.

Skeptic by Novice
  • 718 Views
  • 2 replies
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Resolved! What’s going on with IPhone 14 shipments?

I ordered an IPhone 14 Pro Max on 9/16 at 7AM EST. The charge hit my card immediately and posted the very next day. Per Visibles Help page, I should have received a confirmation email, and I never did. I also should be able to check my order status u...

Visible to Verizon - A Nightmare

I am seven days into the "migration" and it's still going, and still a nightmare. I'm here to tell you to try and get all of the information you need before making this switch. Even then, I'm not convinced this is going to be possible for me. Moving ...

akw by Novice II
  • 702 Views
  • 4 replies
  • 0 kudos

Upgrading Plans - AutoPay / WiFi Calling

For those of you that are upgrading to the newer plans from the unlimited plan couple of items to be aware of: 1) Autopay: Look closely in your app as you may have to reenable this. Would hate for users to get their account suspended for nonpayment i...

Airwolf by Superuser
  • 397 Views
  • 0 replies
  • 1 kudos

Apple iPhone upgrade program

I’m currently part of the iPhone upgrade program through apple but now that I have switched out of Verizon into Visible I will not be able to be part of that program. I figured I would mention that here just in case anyone had questions or needed to ...