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Customer Service

Visible has the best customer service. Every interaction I have had with an agent has been easy and helpful. I switched to Visible because of bad customer service I experienced repeatedly with my former provider. Visible needs to hold seminars on cus...

international travel

When I travel to Spain and purchase a SIM card there will it have a different number for someone calling me from the States?

Text Down

Dear Visible, Please reach out to me and give me a Port out Pin...I have tried FB messenger and have been on hold all day through the app chat, I cant get on the chat through my PC because of the 2 part Authent and no texts! I just want to port out p...

Let's chat about customer service!

I was told Visible monitors these forums and I hope they do and actually read this. But I'm not holding my breath! Just spent over 2 hours chatting on FB messenger and still have not got my issue fixed. Only thing that surprised me was I got a respon...

skibik by Superuser
  • 0 replies
  • 0 kudos

Don't leave your Party Plan!

The grass is never greener on the other side. Don't give up what already works for you, read between the lines. Nothing in the new plans are any better than the one you already have but you have to pay more for it. As long as you have 4 or more membe...

Jim2 by Novice II
  • 5 replies
  • 0 kudos

New Subscribers Beware

Future Subscribers BewareIn short, I've been a Visible subscriber for years, but if you need customer service just good luck with that. I got a new iPhone 14 Max Pro and need an eSIM to activate it. I tried going through the process myself, but my ph...

Resolved! Activation

Just signed up for visible. Sim is on the way. I do not have Wi-Fi, however. Would like to know how to activate my sim without Wi-Fi.

Skeptic by Novice
  • 2 replies
  • 0 kudos

Resolved! What’s going on with IPhone 14 shipments?

I ordered an IPhone 14 Pro Max on 9/16 at 7AM EST. The charge hit my card immediately and posted the very next day. Per Visibles Help page, I should have received a confirmation email, and I never did. I also should be able to check my order status u...