I’m back with another 2-1/2 cents (now a nickel) worth of thoughts, this time regarding service in general.
It’s been quite publicized that there are only 2 nodes for Visible customers at the moment, one in NJ and one in CO. And if for some reason you end up getting stuck on the opposite coast, because of failover, maintenance or whatever, you end up with high pings and bad routing until you request a SIM reset/reprovision.
I’m guessing that the core isn’t intelligent enough to route people on the right coast to the NJ node and the wrong coast to the CO node when it’s ok to do so, instead sending all those packets criss-cross country
That’s all I have for now.
The network is intelligent enough to route you to the core that's closest to you. That always happens unless one is shut down for a short time for upgrades/maintenance, which mostly occurs every now again during the middle of the night. I agree with the self-provisioning button, and will raise that with the network team. However, I do have good news - we plan to add two new nodes this year if all goes according to plan - one in the West and one in the South, which should help immensely with latency in those areas. Don't ask me for more specific timelines - I don't want to commit to a date and then we push it back.