09-10-2021 10:20 AM
Just moved to Visible today and brought along my Samsung SM-G977U. Prior to moving from Google Fi, I confirmed phone was compatible and 5G was available in my area.
Sadly, now that I ported my number I no longer have 5G access. Visible support says this Samsung phone is not compatible with their 5G network.
Wishing that had been made clear when I checked compatibility. Suggest that be added when people check.
PS: Had no idea the name of the phone (not model) was a "bad word" and I couldn't post it in the message
09-13-2021 03:48 PM
Hey there! As more devices become compatible with our 5G network, you'll be able to find the updates by visiting this link https://www.visible.com/help/5G/.
09-16-2021 10:36 AM
Thanks but as I said, when I checked compatibility before switching services, it indicated my phone was compatible when in fact it was not full compatible. So now I have wait and there is no guarantee 5G will ever be available for this phone.
If a phone isn't fully compatible, the compatibility check should highlight what will work and what wont so the consumer make an informed decision.