Incomplete Phone Compatibility - Samsung SM-G977U


Just moved to Visible today and brought along my Samsung SM-G977U.  Prior to moving from Google Fi, I confirmed phone was compatible and 5G was available in my area.


Sadly, now that I ported my number I no longer have 5G access. Visible support says this Samsung phone is not compatible with their 5G network.


Wishing that had been made clear when I checked compatibility.  Suggest that be added when people check.


PS: Had no idea the name of the phone (not model) was a "bad word" and I couldn't post it in the message


Not applicable

Hey there! As more devices become compatible with our 5G network, you'll be able to find the updates by visiting this link

Thanks but as I said, when I checked compatibility before switching services, it indicated my phone was compatible when in fact it was not full compatible.  So now I have wait and there is no guarantee 5G will ever be available for this phone.


If a phone isn't fully compatible, the compatibility check should highlight what will work and what wont so the consumer make an informed decision.