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me
Novice

I can’t seem to send pics & Bitmojis to androids. Why is this?

1 REPLY 1

JN-VisibleMod
Moderator
Moderator

Hey there! We're sorry to hear you're unable to send pictures and bitmojis to Android users. We understand how frustrating this can be, however there are a few troubleshooting steps we can take to try to fix this issue. 

  One step would be resetting your network settings. You can do this by going to Settings > General > Reset > Reset Network Settings if you're on an iPhone. If you're on an Android you'll follow these steps: Settings > General Management > Reset > Reset Network Settings > RESET SETTINGS. If you're still having issues with sending pictures and bitmojis to Android users we do suggest chatting into the live chat found on the website or app and via Social media on Facebook and Twitter at @VisibleMobile and @VisibleCare for further assistance! We hope this information helps! Have an amazing day, and thank you for posting! 🙂

JN