Hi guys,
Lately I've had some issues with customer service here at Visible. I am wondering if anyone else has this same problem.
I recently purchased a Fold 4 expecting to be able to use E-Sim as most companies are going that way. Well no, they don't allow it yet. I purchased it yesterday and chatted in. The rep told me that they are guessing that it should work. I told him I wasn't playing guessing games and he was rude about it. I asked for a supervisor and he declined and he said they would tell me the same thing.
Today I come back after I pick up my phone to find out my IMEI is not compatible with their service. Okay so that's fine, ill order a physical sim.
My number is my work number and they decide to say that my service will be deactivated the minute they order the new sim, leaving me without a phone. So I requested a supervisor to call me. He calls me to explain the same thing pretty much. Had a bunch of background noise from his house and kids and I am listening to him giggle in the background about me complaining.
Hopefully no one else has cases like this, but I just wanted to share the last few days have been very disappointing.
