Unlocked iPhone XR. App won’t accept IMEI

[Jimmyhead]

I had the phone unlocked and checked with T-Mobile. They said everything is good on their end. I factory reset the phone. Still nothing. Any ideas?

[dgbydebbie]

Are you using the esim? If so just have a physical sim sent overnight.

[Jimmyhead]

ESim 

[bpositive]

@Jimmyhead 

Did you do the compatibility check? If it says not compatible also, there is a trick to use it. Get the physical SIM and the type in the APN manually. This is reported to be working for most of the devices that are non compatible. 

[Jimmyhead]

Yeah it’s on the list. Tried to have sim mailed but my address doesn’t exist I guess. Won’t accept address 

[dgbydebbie]

Couldn't smoothly activate my esim on my iPhone 12 so I had one mailed. Maybe either check with your post office to see if your address is listed a different way since I had to correct mine with Visible by adding the zip plus 4 or if you have a different address like a relative to send it to that's close by. Once you get it fixed it should be smooth sailing. Sorry to hear you among others are having this issue.