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compatibility

Tmiles212
Novice

Hi I just paid off my S twenty- one five g with Verizon.  It is less than 6 months old. The compatibility list says it is compatible but when I entered the imei it says my phone doesn't work with us. Is there anyway this could be wrong or could it be that I just paid it off?

1 REPLY 1

Anonymous
Not applicable

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.