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iPhone 6 loses service

Mg
Novice

My iPhone 6 loses service when walking from one part of the house to another. In comparison, my iPhone XR Does  not lose service when walking from one room to another in the house. The Xr Has software version 14.7.1. The iPhone 6 has version 12.5.4 with no way, I can find, to update.    Is Visible telling me that I have get a new phone?  I hope not?  I don’t want to have to teach my husband how to work the newer iPhones.   Thanks for y’all help. 

1 REPLY 1

Anonymous
Not applicable

Hey there! Thanks for raising this concern. The iPhone 6 is no longer able to update to the newer iOS software versions, but it is still supported by Visible service. The inability to update your devices software may cause some issues, as our service works best when using the most up to date software. Our Care team will also be able to assist. They can be reached by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.