Account Setup problem

[dp1947]

I created my account and entered my IMEI. Says my phone has eSIM so I selected that. Picked the plan and put it I'm my cart. Then I realized the phone has an IMEI for the eSim. I deleted the shopping cart plan. Now I can't sign up.

[Anonymous]

Maybe contact customer service through chat, wait time will take a while. Try again tomorrow and see if the account resets if not you could try signing up for a different account if it will let you. If you were able to put a plan in your cart your IMEI must have checked out since you should have had to enter it to see if your phone is compatible with the new plans.

[dp1947 · Accepted solution]

While waiting on chat, I signed up on a different account and it worked.  In the process I nocied my new phone had an e-sim with no service. I suspect that was attempt #1. 

I probably could have deleted that and the original account may have worked. Who knows?

All working now, but not a seamless process.

[patchesmdp69]

My Facebook account is now linked to another woman's account and shows up as Mary or as a man named Reggie Lawrence.  It doesn't recognize me