10-12-2021 06:26 PM
Today I received about 15 emails that my account address had been changed. I tried to change my password and the website and app kept giving me an error message when I tried. By this evening, my account had been charged almost $1100. Really not impressed with visible at this point. Shoddy account security, an app/website that you can't change your password on and now it has cost me over a thousand dollar credit card charge.
10-13-2021 03:53 PM
Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, app, tweeting @visiblecare or sending a DM to @Visible on Facebook. -LS