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Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a “kudo” to anything that you found helpful.

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Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! List of Contact to Visible

I am currently a Verizon customer looking to change to Visible. Chat offered no help. How do I transfer my contacts so I do not lose them?Any help is appreciated. TIA

Coverage on Verizon network that is not on Visable

I travel to Young, Arizona. The Verizon map shows 4G coverage and "partner" coverage. Visable's map says there is no service there. How can that be when there is a cell tower in the town running the Verizon netwok?

Activation

I am trying to activate my new phone. I have to confirm my identity but they send the numbers to my phone number that can't get. I have no service.

Deployment

Hello I need help. I'm getting ready to deploy to overseas in the middle east. I was wondering if I get my phone unlocked and use local SIM card. Will visible still charge me monthly. Or how does that work ? Thank you

Resolved! How do I go from my $30 plan to the current $25 plan?

I signed up last month at the $30 basic plan rate. The rate has since gone down to 25. I am still being billed at 30. How do I go from my $30 plan to the current $25 plan?

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