I haven't even started service and I am having a horrible experience. I'm stuck on "Stand by for service" for multiple days. I never been sold a phone that I couldn't use for multiple days and have customer support care less about it. They act like it's a normal thing because it probably is at Visible. They should change their name to Invisible because you will appear invisible to every one in your life with a phone. The chat with customer service is useless. They are about as useful as a tree.