I have been trying for almost 3 weeks (I counted around 5 hours so far) to get my new Apple Ultra 2 watch connected to my cellular plan. I had an older Apple Watch (7, I think), that had already been connected. I followed the instructions, and the watch showed that Visible was the carrier but not connected. I followed many different ideas from the chat, and finally they created a ticket for a higher team. However, they reset my phone esim, which reset my watch, apparently. Now, when I try to add the cellular, it shows I have no esim on the watch at all. I have been waiting for a week on the latest ticket with no response. I am hoping it's not my watch (I don't think it is), as I have a return window of about a week now left. I am frustrated with the lack of answers I am getting. Any ideas? I'm ready to give up, honestly.
