Visible got back to my ticket and said it’s not possible to switch the watches. I have to deactivate the watch and wait for the billing cycle to end. I read the same responses on Reddit /r/Visible.
Really?! Just delete the watch from my account, I’ll pay the $5 again. Make deactivation instant. I get it, theres no $ back from you. I also get theres no support. But its some simple code to do this, add it to the app already with a warning.
Thank you for that update and that's what I was assuming would have to happen. That is pretty bad service/design. I'm considering dropping Visible for their total lack of customer support (waiting an hour to chat with someone who can't help you solve a problem). But I would be switching back to Verizon so that really isn't hurting them in any way! 🙂