Bas eSIM stuck in queue?

[tzzhc4]

There appears to be a request stuck in the queue that won't load. When I try and go into the Visible application says to continue where I left off and puts me into activation, it shows a eSIM for IMEI  which is for this phone but when it tries to activate it gives the error:

"Unable to Activate eSIM

You can try again, or contact your carrier for assistance."

And then sends me to use a QR code, which I do and that errors out with:

"eSIM Cannot Be Added

This code is no longer valid. Contact your carrier for more information."

How do I get that request deleted? I have tried contacting support and explaining but they keep sending me QR codes for the same request.

[jmaz103]

Reset your network settings on your phone. After that, contact Visible customer support and have them send an eSIM to your IMEI2. Try again

[tzzhc4]

I tried that and it still gives the same error. The eSIM Visible is trying to send still shows the IMEI for the first slot. It's definitely something on their end.