Can't connect to hotspot

[Blahsarablah]

I am on the visible unlimited plan. I recently got a new phone and am trying to connect to my Hotspot for the first time. When I go to turn it on a pop up appears that says "checking subscription status" and then disappears. After multiple times of this, my hotspot finally turns on, however I then can't find it in my networks list on my laptop.

[Anonymous]

You didn't mention what phone your are using. Far an android phone go to setting, then click on network & internet settings, then hotspot & tethering, tap wi-fi hotspot, make sure hide my device in not checked. That would be the only thing I can think of that would block you from not seeing it on another device.

If you have an iPhone, maybe another user can help.

[phylament]

I have the same problem with my Moto Stylus 5G 2021. Hotspot worked perfect with a Moto G7 but got the new phone and won't work. I contacted support chat on 1/10/23 and they couldn't fix it. I am still waiting for a fix from upper tier support.

I did notice when I try turning on Wi-Fi Hotspot and get the error pop-up box, if I just tap the home button the hotspot stays on. My TV or laptop connects to the wi-fi but there is no Internet connection. If I click the ok button in the error pop-up, the wi-fi hotspot turns itself off. Hopefully it gets resolved soon.

[phylament]

Well, after almost 2 weeks support closed the case saying I need to contact Motorola to fix the issue and that there is no issue on their end. Guess I will have to switch carriers.

[jelaminator]

I just began using Visible, I am on the basic plan and on my iPhone 12 mini I am using hotspot with no issues. 

[302svt]

My moto stylus does the thing. No help from the provider.

[302svt]

Mine does the same thing. N0 help from Visable either. 

[DeanKevin64]

On a Motorola phone go to wi-fi hotspot and look to see if extend capability is turned on to use 2.4GHz hotspot. If I have mine turned off to use 5GHz hotspot when I try to use my laptop it won't even show my hotspot on the wi-fi list. But if I turn it on to use 2.4GHz it will show up.

I do run into the issue of it sometime can't detect hotspot with the same "checking subscription status" message but that is due to me having such a weak signal(1 bar). If I move the phone around the house to pick up 2 bars then it connects without issue.

[302svt]

Thanks. I'll give it a shot.