08-25-2022 07:51 PM
I just signed up. Husband had has service for several months without any problems. Got calls and texts available, but can't get network data to work. I get error messages saying I'm offline. Help center says to reset network, turn off roaming, then ended up doing a factory reset. Nothing works. They said my phone just isn't connecting properly. I ordered it with my service. Could it be a sim card issue, too? Been without my news service for 2 days now.
08-25-2022 08:32 PM
What APN settings do you have right now? you can find the APN settings on your Android device by going to: Settings> Mobile networks> Access point names
If you have iOS go to: Settings > Cellular > Cellular Data Options > Cellular Network.
Try editing it to 'VZWINTERNET' than save it and make sure it's selected and restart the phone that should resolve the problem please let us know if it worked
08-26-2022 08:06 PM
Holy crap!! That worked. I spent 5 days and numerous hours on chat with them, to get nowhere. Your suggestion fixed my issue. Thanks!!!
08-27-2022 07:36 PM
You welcome I'm glad I was able to help you
08-27-2022 09:58 AM
Ok, so now I have network access, but i still can't send or receive images via text/sms. Any clue what would be causing that?
08-27-2022 07:39 PM
Probably because you have to fill out the other things in the APN settings let me if it's possible to fill it out or it's grayed out, if you could edit the other things I'll share with you the settings
08-28-2022 12:29 PM
Yes, I have the option to fill in the other settings. I would sooo appreciate the help! That's the very last piece to get settled, and I'll have fully functioning service.
08-28-2022 12:33 PM - edited 08-28-2022 12:34 PM
APN name: Verizon 2
MMS port: 80
Apn protocol: iPv4/iPv6
Apn roaming protocol: iPv4/iPv6
APN type: default,supl,mms
Leave all other fields blank, and save this configuration.
Restart the phone
08-28-2022 02:49 PM
Tried it, but something in there knocked my connectivity out again. Adding them one at a time, to see which it is.
I believe it was the MMSC & Apn type, so far.
08-29-2022 05:16 PM
I do have data but, it has gotten painfully slow. Changing the APN to VZWINTERNET got me to not connecting at all. I changed it back to VSBLINTERNET and it's working again, just barely. I've been with Visible since Dec 2019 and it has been getting progressively slower. I'd be happy with 1 mbps most of the time but, most of the time I'm about 0.15 mbps. Today I haven't had usable data all day.
09-01-2022 03:43 PM
Are you now on party pay plan for $25 or you moved to Visible's new plans for $30 or $45.
If you are in partypay plan these APN settings will not wok.
09-01-2022 10:59 PM
The old network sets the APN settings by it self no need to touch it
08-26-2022 05:57 AM
Wifey had the same issue with a Samsung S10e. We reset the network settings, but didn’t look at the APN. To keep the wifey happy, I’m an Apple guy, she went back to Verizon.
08-27-2022 09:37 PM
I tried the apn trick and it did not work
08-27-2022 10:11 PM
Make sure it's saved and selected and restart the phone