Cannot make or receive calls?WI-FI calling wont connect

coyote420
Novice

Had my new visible phone with my old number for about 4 days now. I cannot make or receive calls but can text. Also when I try to set up wi-fi calling,it says this may take a moment,then after 2 min,it  comes back and says,Something went wrong,try again later,this has been tried many times over the past 4 days.Als I took out the sim card and shutoff the phone,turned it back on and inserted the sim card,still same results.Also I reset the network. Any ideas?? Thank you in advance!

2 REPLIES 2

Moxie
Superuser
Superuser

Contact the Visible Chat support. They can do a network reset from there end. They might have you go as far as doing a hard reset on your new phone ...good luck and let me know what they say?

 

Best!

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Additional information needed? https://www.visible.com/help

Airwolf
Superuser
Superuser

The 'sticky' at the top of this forum also has some tips to try:

 

https://community.visible.com/t5/Help-Forum/Quick-solutions-to-common-wireless-service-problems/m-p/...

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.