08-19-2025 02:26 PM
Trying to set up my phone service. Entered old service's account number, port out pin, address, payment info, etc. But when I try to place an order it says "There already existed an Order with the same MDN your current order is cancelled". I tried 3 hours ago to order service -- it hasn't started. How do I cancel the original order, or override it with a new order?
08-20-2025 10:12 AM
You need to contact Visible customer service if you haven't already.