Cannot sign up

[lucy9383]

Hi,

I am trying to help my family switching to Visible.  But "something went wrong" keeps popping up when I help them log in.  I tried to use different browsers and under the incognito model, clear cookies. The problem persists.  I am wondering if anyone has run into the issue recently?

Thanks.

[LS-VisibleMod]

Hey there! I am sorry to hear that you are having trouble with logging into your account. You can always reach out to our Care team by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook. They will be more than glad to assist you! -LS

[DDG]

I do not see anywhere on the website to "chat" with the care team

[dp]

Did you get this worked out?  I'm having the same exact problem trying to sign up my mom.  Customer care wasn't able to figure it out.

[Panthers33]

I am trying to help my wife and sister each get on a Visible plan and also get the "Something when wrong" message after selecting the plan. They both want to swap their existing phones to compatible ones (the Visible Midnight). Any solutions?