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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Porting from Sprint/TMobile

So I am a longtime Sprint Customer now bought out from TMobile. My wife and I both switched to Visible but they have not been able to port our numbers. Three days now with different case numbers...each time you chat with someone it starts all over......

STM-11 by Novice
  • 6 replies
  • 0 kudos


I am new account. But purchased sim at bestbuy. Visible app will not let me cancel delivery of a sim. I want to activate now

Travel Sim Locked

I recently purchased a new phone through Visible on December 29th, and my phone is Sim Locked until late February, but for the whole month of February I will be going to Thailand. I am in need of service while in Thailand, and every support agent I'v...

Bennett by Novice
  • 4 replies
  • 1 kudos

Service Problem

I have everything activated and setup with my Visible plan that I know of, and I have the $30 plan, but I can’t call, text, or get on the internet.

Verizon Network Extender & Visible Service

Hello we are wanting the significant benefit of Visible services for our family.but are wanting to still use our verizon network extender as it has a much better range than our wifi service.has anyone been successful in trying visible service on the ...