09-20-2022 11:54 AM
Surely there must be someone there who can help me switch to a slightly different plan? A telephone number? Nah. Chat??? Request???
09-20-2022 12:02 PM
As you’ve discovered, there is no phone support and chat is the only way to “talk” to anyone with Visible.
09-20-2022 12:05 PM
Visible the telco for the dystopian future! (Think I'll go watch "Brazil" again.)
09-20-2022 09:09 PM
At the bottom of the Visible app, there are three tabs: "Home," "Shop," and "Account." Under "Account," there is "Plan." Right there, there should be an option for you to change to a different plan.
With regard to contacting Visible Care, I tried FB Messenger and got a reply 24 hours later.
09-21-2022 06:33 AM - edited 09-21-2022 06:35 AM
Operative word SHOULD. I’ve never had a plan option under account or shop. Under account all I have is the normal overview, nothing I can change except payment method; under shop—all I see are phones. For the brief time I had an option it was on the first screen after signing in and all I got trying it (multiple times) was the message saying they were unable to process my order & to contact customer care for resolution.