01-10-2025 09:34 AM
1. Don't ship anything FexEx Signature without TELLING the Visible Customer you are sending FedEx Signature Required. Super Annoying.
2. Don't send anything FedEx - at all! Their tracking system is a joke and they miss their delivery window EVERY time. So I've sat home twice now, waiting for my delivery that didn't make the window and I sure as heck am not going to miss work or take a vacation day over a sim card.
3. Send a SIM that is at LEAST Micro AND Nano. I didn't know you were sending a nano sim so now I have to go find an adapter. Also super annoying.
4. Didn't realize services and support were only through chat - please make that "visible" because that's part of the gig here. A service provider is only as good as it's service when something is not working.
So, so far we are not off to a great start. Hoping it all goes up from here.
01-10-2025 11:34 AM
Just an FYI, this is a peer to peer forum and highly doubt anyone from Visible will see this post in this part of the forum. You might want to post this in the feedback section, that portion of the forum might actually be monitored by someone from Visible but don't hold your breath.
01-10-2025 12:31 PM
Post you concerns in the Visible sub-Reddit. That is monitored by Visible mods.
01-10-2025 04:08 PM
The mods on Visible's Reddit page I don't believe are Visible employees. They do have support that posts to most comments with a generic DM us type messages. Don't think any suggestions on that page would go anywhere.