Okay, I had an iPhone 11 and has since upgraded to an iPhone 12. I don’t remember which one I attempted to do a free trial on, but I never continued with the trial on any of these devices. The site saved my previous IMEI number. Now that I upgraded my phone to an iPhone 14 Pro, I want to do a free trial on this device. The problem: After being told my phone is qualified on the website, I’m directed to the app to complete the process. Opening the app, I get a service cancelled message. There was another message about a Sim activation in progress. When I connect with it, it shows an IMEI to complete activation, but it’s not the number I presently have and does not give me an option to change it. Using the chat is such a disconnect. No matter how much I try to clarify the situation, there is no solving of the problem. Lastly, there is no live person to speak with. Never had such a hard time trying to connect to a service.
Solved! Go to Solution.