01-14-2023 10:33 PM
I have an i phone 14 unlocked. Opened new visible account on e sim while keeping my T Mobile account active on the other e sim. So I had two carriers and two phone numbers before transferring my number from T Mobile to Visible. I had service for both numbers. My number from T Mobile was successfully transferred to Visible and is now associated with my Visible account - the phone number that I was initially provided when setting up the Visible account is no longer active. Now I am unable to get any cellular service. I tried deleting the e-sim used to set up my account with visible which was associated with the temporary number. The remaining e-sim is associated with the the number I transferred from T Mobile and is active, but still shows T-Mobile as the carrier. How do I get this fixed? Thanks!
01-15-2023 01:56 PM
I figured it out. My number had moved over to Visible, but was still linked to T Mobile on my phone. I deleted both e-SIMs and then activated one via the the Visible app as if I was switching to Visible for the first time and service works great. Hope this is useful for someone.