09-17-2022 06:12 AM
I’m trying to sign up by benefiting from iPhone’s two promotions, but keeping my existing phone number. However, both website and app don’t ask for whether I want to keep my old number or not and it wants me to pick a new phone number. I couldn’t reach out the support through chat. Does anyone have the same issue and know the solution?
09-17-2022 07:07 AM
No you have to contact customer service. Good luck no one is home.
09-17-2022 08:14 PM - edited 09-17-2022 08:15 PM
Mistake I didn't know your porting in
09-18-2022 05:52 AM
I have the exact same question tried the whole day yest to get in touch with customer service no luck if you get hep please guide me too
09-18-2022 06:06 AM
I asked my question through Messenger. This was their answer. “Hello! Thank you for reaching out to Visible! We are deeply sorry to hear that you are facing this sign-up process issue. If you want to activate via eSIM you will need to get a new number and transfer after activation. *Alex L”
I’m not sure at this point whether to proceed the process because of walking around activation issues
09-18-2022 09:01 AM
If your doing it this way your not going to get the gift card
10-03-2022 07:17 AM
But there doesn't seem to be any other option. How do you get hold of customer service anyway?