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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! No Text on Wifi

This forum will not let me post my message - it keeps saying duplicated message detected, but my message has never went through - so how can there be a duplicate??? weird. Anyway, my phone cannot send texts from wifi at home. FYI, I don't have a cell...

sites broken, numerous mistakes made by visible

The site is down since yesterday. It went down while I was talking to a customer service bot. The bot could not connect me with a representative, and then the site went down. I was trying to get information on the new network change and the free phon...

nooo by Novice
  • 1 replies
  • 2 kudos

Resolved! Internet slow after network upgrade

My sister just upgraded to the "new faster" network this week. Her phone is 4g/lte phone, not 5g. She used to get like 15 to 20 mbps speed, but after the new sim was activated, her speeds are about 2 mbps down and .5 mbps up. Horrible! Can anyone sug...

Johnetx by Novice II
  • 4 replies
  • 1 kudos