If you’re getting a message indicating that you have entered an incorrect Verizon account number but you really haven’t, try entering the account number without entering any of the numbers after the dash.
I have this problem too. Initially entred Verizon account# with dash, then without. Still doesn't work. My # is secondary on Verizon account with my wife's # 1st. Does that matter? Do I need to cancel my verizon account 1st?
